INFORMATION FOR INTERNATIONAL CUSTOMERS

  • Every country has its own regulations about importing nail enamel. Please contact the local Customs authorities in your country to make sure that you are allowed to import nail enamel made in the USA into your country. Get information on what you can expect in terms of customs duties (taxes), and find out if your country requires special documents. Ask whether you must register the products before you buy from us. Your Customs authorities may request special documents such as: a “Certificate of Free Sale”; a “Certificate of Origin”’; a “Commercial Invoice”, or an ingredients list, etc.
  • It is vital that you find out all your country’s requirements, so that your shipment is not held up in Customs or returned to us as undeliverable. We can provide many of these documents free of charge to you, but some countries require documents to be signed and sealed by their our country’s consulate in the United States. If this is the case, we will let you know what the charges are for this service.
  • Nail enamel (polish) is flammable, therefore when shipped, it is considered a “dangerous good.” This means that shippers must have special documents prepared for this type of shipment. We charge $75.00 for the preparation of these documents, which are required every time we ship internationally (unless it is a small quantity of samples).
  • We will ship color samples to you using our own FedEx account, and will charge you the shipping rate. However, when it comes time for you to place a regular Private Label order, you must have either an account with FedEx, or you must use the services of a “freight forwarder.”
  • A “freight forwarding company” will pick up your shipment from us and arrange to have the goods delivered to your door. At your request, a freight forwarder can ship via air or sea.
  • Freight forwarders need to know what you are shipping, where you are shipping from and to, how many boxes (cartons) you are shipping, the total weight of the shipment, and the dimensions of your packages in order to give you pricing.
  • If you select a freight forwarder, you will become their customer (we are not their customer). Pricing and all other details are to be arranged between the freight forwarder and you. We will provide that company with the information on your shipment and will arrange an appointment to have your order picked up from our facility.
  • We recommend a particular freight forwarding company because many of our customers have been using this company for many years, but you are free to find any company that suits your needs.
  • It is also important to find out general regulations for nail enamel in your country: Are you required to have the country of origin on the bottle (“Made in USA”)? Must you have the ingredients on the bottle? Etc.
  • We accept the following payment forms: Credit Card; Bank/Wire Transfer; PayPal. Please note that wire transfers incur charges from your bank; make sure you ask what those charges are before you use this method of payment.
  • We want to make ordering and receiving your nail enamel, nail treatments, and cosmetics as easy as possible for you, so please ask us for help should you need it.

    We hope this answers some of your questions, but please don’t hesitate to contact us. We look forward to hearing from you and to helping you achieve the look you want for your new line of nail polish.